Thursday, December 4, 2008

can you hear me now???

I hate it when I let my emotions control me like I have the past week. I have been CONSUMED with getting Hannah's phone fixed. It's bad enough it didn't work, but because it was her birthday present it made it worse.

I could go on and on about the hours we spent, the time we spent, the frustration we experienced... I should just be glad it is fixed. And I am. But I am also angry that I had to spend that much time and effort on something that should have been discovered and fixed early on. Of course I want to say they should never have given her someones number that is still in use. Imagination my confusion when the person helping me on the phone yesterday had me call Hannah's number to see if it was fixed and someone else answered~! I finally got my wits together and asked her if such and such number was hers because it had been given to us on our new line. She said yes, it was, and had been for several years. Not only that but they had given her number to someone before!

The person at the cell phone company waiting for me to call to see if it was working didn't believe me. I asked if she had another phone available and she said she did so I asked her to call the number they had given Hannah, and by the way, the lady's name is Mrs. Foreman. In a few minutes she got back on line with me and promptly issued Hannah another number. And guess what??? It works~! I'm still not sure how or why she was able to call out and send and receive text messages on another person's line, but it happened. And I was told that never happened. I told her, yes, actually the lady said they had done it before!

Now I understand mistakes happen and that's okay. What's not okay is that it took 7 days, over 15 hours, and a 3 1/2 hour wait in one of their stores in which we left with the same problem. If they had only canceled the line and given her another like they were supposed to (that was finally the suggestion they offered while we waited at the store) it would have been taken care of. But someone DELETED the order and it was never done.

I am going to write a letter to the company and tell them how disappointed I am in their "service" to be sure. And unless some unforeseen problem arises with the situation I promise not to rant about Hannah's Rant any more. You have my word.

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