Finally Hannah's cell phone is working~!
They had given her someone else's number~! Go figure. I still don't understand why she could make calls and send and receive text messages on someone else's number. For the record I have spent 15 hours on the phone, in the store, or on on-line chat with them. Also made a trip out of town and got a new phone. They kept saying it was her phone and I needed to send it in for repair or exchange. Maybe this headache will go away now.