Tuesday, December 2, 2008

on a rant

Someone had the bright idea to get Hannah her very own cell phone for her birthday. Was that really my idea? Bethany helped me and we picked her out a red Samsung Rant. Well, I must say I have been ranting every since. You see, her cell phone won't ring...she can call you, and you can text her and she can text you, but you can't CALL her. It goes straight to voicemail.

Hannah and I have spent about 10 hours on the phone or online chat with the company. We have taken out the battery, refreshed it, powered it off and on, gone into the menu settings to no avail. Finally they tell me it must be the phone because everything is perfect on their end. So tonight we run over to Sherman to the corporate phone store. She gives us a new phone and it still won't ring. So she spends a few hours on line with the same people we have talked to the past 5 days. They go through their list of things to try and it still won't work. She gives up and is about to send us home when my wonderful husband pulls a "Sarah" on me. He tells her we will only be going backwards if we take the cell phone back home not working and will she please do whatever it takes to get it fixed, NOW BEFORE WE LEAVE. It is five minutes before their closing time, but by this time we have been there 3 hours and we just want it FIXED PLEASE. Finally she gets someone on the phone that tells her he has NEVER heard of that happening and it must be the line. Okay, now it's not the service on their end, it's not the phone, so it must be the line. So we cancel the line and wait for it to come through on the computer showing it has been cancelled so we can add a new line and try the phone on it. The lady told her it usually is taken care of in a few minutes but could take up to 12 hours. We wait twenty minutes or so and it still shows we have the line on our family plan. We have to wait for the phone service to go off before we can try again with another line. By now it's almost 10:00 and an hour past their closing time. We decide to head for the house and deal with it later. Well, it's 12:30 in the morning and it's still on. aaarrrghhhh!

So now tomorrow, er..I mean today, I have to call them again and waste more of my valuable time trying to get phone service that will actually let someone CALL you~! What is the world coming to when phones won't ring???

Hannah, I'm so very sorry for this negative post. We WILL get it worked out SOMEDAY~!

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